Returns & Exchanges

At Sockerbit, we take pride in the quality of our Scandinavian treats; however, due to the perishable nature of our food products, all candy sales are final to ensure safety and freshness. If your order arrives damaged or incorrect, please follow the steps below within 48 hours of delivery for a resolution.

1

Inspect Your Order

Carefully check your package upon arrival for any signs of shipping damage or missing items from your packing slip.

2

Contact Support

Send an email to our sweet support team at [email protected] with your order number and clear photos of the damaged goods.

3

Review Process

Our team will review your claim within 2 business days to determine eligibility for a replacement or store credit.

4

Receive Resolution

Once approved, we will immediately process a replacement shipment or issue a digital gift card for the value of the affected items.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing